Refund and Returns Policy

1. Overview
   At Shaanxi Yishengmei Biotechnology Co., Ltd, we are committed to delivering high-quality intimate personal care products and OEM/ODM manufacturing services. This Refund and Returns Policy explains the circumstances under which you may request a return, exchange, or refund for products purchased from us.

Because our products include custom-manufactured (OEM/ODM) goods and hygiene-sensitive intimate care items, our return and refund rules differ from standard consumer goods. Please read this Policy carefully before placing an order.

2. Product Quality Assurance
   All products are manufactured in our facilities under strict quality management systems, including Class 100,000 purification workshops and GMPC-certified intelligent production lines. Each batch undergoes rigorous inspection to meet applicable quality and safety standards.
3. Damaged or Defective Products
   If you receive a product that is damaged in transit, defective, or materially different from your order (for example, the wrong product or incorrect specification), please contact us within 7 days of receipt. We will, at our option: (a) replace the product, (b) issue a refund, or (c) provide a credit for future orders, covering any verified quality issue at no cost to you.
4. Returns for Standard (Non-Custom) Products
   For unopened, unused standard products in their original packaging, you may request a return within 7 days of receipt. To be eligible:

• The product must be unopened, unused, and in resalable condition, with all original packaging, seals, and accessories intact.
• You must provide proof of purchase (order number, invoice, or receipt).
• Return shipping costs are the responsibility of the buyer unless the return is due to our error or a product defect.

5. Non-Returnable Items
   For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective upon receipt:

• Opened or used products of any kind, including gels, liquids, capsules, and wipes.
• Products without original packaging or tamper-evident seals.
• Custom-manufactured (OEM/ODM) products, including any product produced to your specifications, branded with your design, or made to order, except in the case of verified defects in our workmanship or materials.
• Sample products, unless otherwise agreed in writing.
• Products returned after the applicable return period.

6. Custom (OEM/ODM) Orders
   Custom manufacturing orders are produced to your specifications and cannot be cancelled or returned once production has begun or materials have been ordered, except where we fail to meet agreed quality standards or delivery specifications. Any quality disputes regarding custom orders should be raised with us within 7 days of receipt and will be handled in accordance with the agreement between the parties.
7. Return Process
   To request a return or exchange:
8. Contact our customer service team with your order number and reason for return.
9. Await our confirmation and any return instructions or return authorization.
10. Securely pack the product in its original packaging, including all accessories and documentation.
11. Ship the product to the address we provide, with tracking.

Products returned without prior authorization may be refused or delayed.

8. Refunds
   Once we receive and inspect the returned product and confirm it meets the conditions of this Policy, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
9. Exchanges
   Exchanges are processed for damaged, defective, or incorrectly shipped products. If an exchange item is unavailable, we will offer a refund or a comparable alternative.
10. Shipping Costs

• If the return is due to our error or a product defect, we will bear the return shipping costs, subject to reasonable proof and method.
• For all other returns, the buyer is responsible for return shipping costs.
• Original shipping charges are non-refundable unless the return is due to our error.

11. Late or Missing Refunds
    If you have not received a refund after the stated period, please first check your bank or payment provider account. If the refund still has not arrived, contact us, and we will investigate and resolve the issue promptly.
12. Contact Us
    For any questions about this Policy or to initiate a return, please contact us:

Shaanxi Yishengmei Biotechnology Co., Ltd
22 Building, Biomedical Industry R&D Gathering Base, No.16 Caotang Fourth Road, High-Tech District, Xi’an, Shaanxi, China
Email:daisy.hou@yishengmei.com.cn